The enormous popularity of PokerStars makes it a great place to play based purely on the large number of players. Pokerstars goes out of its way to make sure it has more than just the most traffic though. Their customer service and security is exceptional and their game selection is second to none.
With a stable of famous sponsored pros, numerous television commercials, and a host of successful poker tours around the world it is no wonder that PokerStars is currently the most popular online site. The site also boasts a wide range of games, offering everything from No Limit Hold'em to the rarely played Badugi. There is also non-stop multi-table tournament and Sit N' Go action so it is very easy to find a game at any hour of the day.
There are plenty of soft games to be found at the micro-stakes on Stars, but the competition becomes more difficult as the stakes increase. What may seem like a relatively low stake like $1/$2 is actually populated with a number of serious grinders and the soft spots are becoming harder to find. As a result of PokerStars good reputation and the quality of their tournament schedule, the higher buy-in tournaments, like the $100 rebuy, have fields comprised almost entirely of pros. On the positive side, the site's marquee tournaments like the Sunday Million and Sunday $200 Grand are still huge fields with a large number of purely recreational players.Stars is constantly introducing new games and features to its players. The software can be personalized with one of a number of "themes" customers can download and install. The look isn't the only thing customizable about the lobby. The site offers an extensive filtering system so only specific buy-ins and types of games appear on the list of available games.
Players are also able to upload photos to serve as their avatars, which can be changed easily and frequently. Another recent addition is the "replay" button, which allows players to watch a fully animated replay of their last hand with a simple click. PokerStars has also revamped their search feature to allow players to search for and track multiple people at the same time.
The only way to contact PokerStars support is via e-mail, but the staff is typically quick to respond to e-mail inquiries.
The site continues to come up with new and innovative ways to appeal to their customers and so far it seems they are only going to get better.
At A Glance - 
